What happens when some hospitals can't understand your language

 This is especially apparent in hospitals when patients literally do not speak the same language as their doctor. It's important to know if a hospital can handle a wide range of patients. Hospitals with a followed policy on language ser-vices cut down on cost and wait times for all patients, regardless of their language. The leading language services company serving the health care market, CyraCom, has teamed up with Roper Public Affairs to learn more about the scope of the diversity challenge from various experts and thought leaders. Its 2006 report, “Increasing Diversity: Issues and Opportunities with Providing Health Care,” explores the thought leaders’ perspectives on diversity. The Language Index, CyraCom's proprietary database of language information compiled from tracking more than 900 hospitals and health care facilities nationwide, is also included in the publication. Information found in the study, which includes expert interviews, referenced source material and Language Index data, includes: • Excerpts from a report that state cross-cultural issues can result in longer office visits, patient nonadherence and consent delays • According to data, hospitals in the Midwestern states of Missouri, Nebraska, and Michigan have seen the greatest percentage increase in the number of languages requested. • Suggestions that hospital and medical staff must deal directly with issues of language, culture and communication • Statistics illustrating that languages most needed in hospitals served by CyraCom are Spanish, Russian, Vietnamese, Korean and Arabic • The perception that more than 20% of hospital employees are ill-equipped to care for immigrants and religiously observant patients • Data indicating emerging languages being asked for in hospitals more and more include Somali, Bengali and Haitian Creole. Minorities currently comprise 25 percent of the U.S. population, yet a Sullivan Commission report found minority groups account for less than 9 percent of nurses and 6 percent of physicians. Better care for everyone, as well as lower costs and increased comprehension, will be achieved through the use of improved methods that assist in overcoming communication barriers caused by language and culture.

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